- How can we do a better job targeting our online customers, give them a more personalized experience, and cross sell to them more effectively?
- What can we do to help employees work more efficiently and feel better connected to the organization?
- What is the most cost-effective and quickest way to make adjustments to our site?
- How can we integrate our systems so that when a request is made to our customer service representatives, they will not have to access multiple systems and interfaces to fulfill it?
- Can we implement a self-service model that will increase data integrity while reducing the demand on corporate resources?
- Which brand of enterprise portal application software will work best with our existing systems and customized applications?
We have helped some of the country's top financial institutions, retail organizations, manufacturers and business services organizations realize the benefits of executing enterprise portals the right way. And we can put that knowledge and experience to work for you.
Strategy and Analysis
We can start by helping you define the goals and benefits you hope to achieve through an enterprise portal implementation. Then, we’ll document a strategy that not only fits your business and system requirements, but accounts for all the stakeholders and existing company resources that will be contributing to the project.
Product Evaluation and Selection
Find a consultant you can trust, not another salesperson. We’ll help you learn more about your options as we work together to evaluate various enterprise portal products based on your unique business and system requirements. Let us help you understand the limitations and advantages of all your options before you commit to any one solution.
Cost-Effective Solutions
Open Source Software (OSS) continues to thrive and gain momentum in the software development community. While OSS is not the right solution for every situation, it can provide an alternative that is often more cost effective than a front to back vendor-based solution. We will work with you to identify the right solution for your business needs.
Architecture and System Design
Lasting portals fit their environment. We can generate architectural and design patterns that will serve as the portal’s guiding principles in development. This will better enable integration with other applications and make the portal more conducive to future enhancements and modifications when business needs change.
Portal Integration
Portals keep it together, allowing you and your users to get more out of your online applications. Portal Integration provides the benefit of having disparate applications integrated into a single user interface. Implement a single sign-on solution, integrate custom or third party applications, and you’ll streamline processes and enhance your user experience. From design to integration, we’ll maximize your portal’s effectiveness.
Program Management and Customer Advocacy
Maintaining your portals well begins with a documented plan. We’ll develop a project office that will enable you to manage the portal according to your changing business environment. This includes a governance model for the site and its integrated applications, a release management strategy and a quality assurance plan.
User Experience Design and Testing
Effective portals know their users. We’ll create a user experience that takes advantage of portal technology and its ability to provide access to corporate wide information and services in a unified user interface. Your users will be more engaged, giving you more results from your portal implementation.
Performance Tuning
Know your portal’s capacity and how to expand it to your needs. We’ll create test scripts and perform load testing, which will allow you to understand how your portal performs under various usage scenarios. Then we’ll help you fine-tune your application and execute stress tests based on project growth to ensure that it can keep up with both your business objectives.
Full Portal Implementation
Need a comprehensive approach? From helping you document an initial strategy to implementing and maintaining an application, we can provide a full life cycle of development designed for your unique requirements and needs.
Experienced in integrating portal technologies with other components such as content management applications, single sign-on systems, search features, reporting engines, document management tools, security software and personalization tools.
- Service-focused, not product-focused – we take an “agnostic” approach when helping clients select products by looking for what fits their needs, not our depth of experience
- Experts in building applications in both Microsoft .NET and J2EE technologies
- Integrated design and development teams
- Award-winning applications in design and usability
- Focus on effective information architecture
- Scalable and responsive to local and enterprise needs
- Proven service record and customer satisfaction
ICF Ironworks delivers experience, creativity and know-how each time. Our teams are staffed with industry experts and consultants who focus only on what they know best. Because we don’t try to be everything to everyone, our experts stay experts and our new clients become lasting clients.