Your Customer Information is your Competitive Advantage
ICF Ironworks business intelligence solutions help your company align data with strategy, business process, and decision making. ICF Ironworks understands that effective business intelligence initiatives require business context, alignment with corporate strategy, selecting the right technologies, data stewardship, scalable architecture, agile implementation, and most importantly, a positive end user experience. ICF Ironworks is the partner that has the right people, the right experience and the right approach to make your business intelligence initiatives successful.
The 360 Customer Intelligence Solution combines ICF Ironworks’ business intelligence methodology with its industry knowledge of sales and marketing to customers. By implementing the 360 CIS, ICF Ironworks will enable your company to leverage your existing customer data quicker and more efficiently. ICF Ironworks’ client tested solution creates a customer repository that will introduce new ways of looking at your customer that will simultaneously enhance and streamline your marketing and sales activities. The 360 CIS will be customized by experienced ICF Ironworks consultants to match your specific company’s needs.
Customer Relationship Challenges
If your company is having difficulty determining a clear 360 degree view of your customers, this solution is for you! If you face any of these problems, you can benefit from the 360 Customer Intelligence Solution:
- Customer information is scattered throughout the enterprise in siloed systems serving specific functions and operations
- Different systems maintain their own customer identifiers making it difficult to match and uniquely identify a single customer
- Inconsistent and varying values between multiple systems exist for the same customer
- Inaccurate reports and statistics are produced because of many instances of a customer
- Difficulty pulling segmented customer lists for promotions and marketing
- A lack of understanding of the value of each customer
- No ability to drive business operations based on customer activity
- Analysts spend too much time gathering customer data instead of making business decisions
360 Customer Benefits
The 360 Customer Intelligence Solution uses your existing data to:
- Reconciles unique customers and creates reference data
- Aligns all customer activity across disparate systems
- Provides enterprise delivery of overall customer information through dashboards, drill-through reports, and ad-hoc analysis
- Derives attributes of customers based on defined models or algorithms
- Incorporates external industry data
- Creates processes to standardize and govern customer data
The 360 CIS speeds up the process of creating a customer repository on which you can run analysis by leveraging proven models and artifacts.
ICF Ironworks Differentiators
- Business Intelligence Consultants - Our consultants are business consultants and technologists. We focus on driving and delivering business value through BI technology
- Methodology - Our integrated business analysis, design, and development teams focus on effective business process, architecture, and user experience
- Strong Focus on the User Experience - Your BI implementation is only as successful as your user adoption. ICF Ironworks incorporates user experience into its design and also provides the change management and training strategies to ensure success
- Microsoft National Systems Integrator - ICF Ironworks is the go-to partner for Business Intelligence within our geography. We have depth of experience within the Microsoft Business Intelligence Platform and have consistently delivered effective solutions for our clients