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Case Studies

 Mondial Assistance

Mondial Assistance is one of the world's largest providers of specialty insurance and assistance services.


Client: Mondial Assistance
Technology:
Industry: Insurance
Service: Content Management


The Challenge
Mondial Assistance was looking to build a Web site and an application to meet the contractual obligations of their largest client.  The application had to provide an online mechanism for delivering many off-line call center services to customers and clients. It also needed to provide international healthcare, news and security articles and alerts to customers and clients.

In addition, Mondial Assistance required the ability to modify /filter third party content and ensure nightly publication of content and data updates from legacy AS/400 systems.



The Solution
Ironworks designed and built an application to meet the contractual obligations of Mondial Assitance’s largest client.  The application transformed many of Mondial Assistance’s traditional off line, call center capabilities into enhanced online tools, easily customized for future clients.  Taking advantage of industry leading content management solutions, Ironworks delivered an application that provides pre-trip information to customers including a proprietary listing of international in-network healthcare providers and facilities, security and healthcare alerts for travel destinations, emergency telephone numbers and local currency and weather information. 

Ironworks also developed an XML data transfer mechanism to communicate with several third party content providers such as YellowBrix and ARC Risk Management.  Acknowledging the importance of the Sarbanes-Oxley Act (SOX), the delivered product allows for ‘content roll back’ capabilities should it be necessary to provide a version of the Web site from any date in the past since launch.



The Results

Some of the many benefits Mondial Assistance realized include: 

  • Application was delivered on budget and on schedule
  • Up to 50 new content feeds provided daily
  • Extremely positive praise from the client for whom the site was built
  • Contract extension with client

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