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A Global Financial Services Company

Client: A Global Financial Services Company
Technology:

BEA WebLogic Portal
Fatwire Content Management Server
Sun Solaris
iPlanet
Oracle 8i
Java, JSP, HTML

Industry: Financial Services
Service: Enterprise Portal

The Challenge

The client consists of hundreds of business units (BU), each of which has developed an intranet presence that is critical to the function of the unit.  The client experienced amazing growth over a very short period of time resulting in an organically grown intranet with little support infrastructure.  The Web Development group has been fighting an up-hill battle to not only support the BUs, but to develop and enforce standards across the enterprise.  The following provides the highlights of the challenges faced by this client:
  • Over 150 sites with heterogeneous design and information architecture
  • Intranet sites supported by a combination of Web Development and BU resources
  • Servers not production-level/ No Service Level Agreement (SLA)
  • No enterprise processes
  • Dynamic/Targeted content not supported
 

The Solution

Ironworks has worked with the client for over three years to bring their antiquated intranet from a static html site to a state of the art portal driven by content and knowledge management with single sign-on capabilities.  Ironworks provided a PMO for the initial implementation of Fatwire’s Content Management System, and then worked with the client’s senior leadership to grow a Corporate Intranet Program.  Ironworks managed the details of the projects to implementation and developed the tools used to manage the budget (over 15M) and schedules of the program effectively.

Most recently, Ironworks has been managing the Corporate Intranet Agile Pilot.  As one of the first the client’s Agile projects, the Ironworks project manager worked with the Agile thought leaders and Solutions Delivery Methodology Quality Assurance group to determine the processes required for Agile projects.  The Corporate Intranet Agile project is unique in its ability to make enhancements to BEA’s portal, Fatwire’s CMS and the legacy static html content. Additionally, we worked with the business to consolidate ownership of all three applications to a owner.  Adding to the complexity of developing three technologies was collaborating with resources from two offshore companies and several local consulting firms.  Despite these challenges, the team has proven to be extremely efficient and has delivered business benefit every 3-6 weeks.


The Results

With the implementation of the state-of-the-art intranet and project management office practices, the client was able to realize benefits in the following areas:

  • Implementation of corporate governance and controls for web content.
  • Increased customer satisfaction based on the inclusive nature of Agile.  Business and IT work together throughout the lifecycle of development.
  • Decreased time to market with increase in predictability and reliability of releases.
  • Reduced reliance on IT for content changes that created increased capacity for mission critical development efforts.
  • Increase in effectiveness of corporate communications be delivery of the right message to the right people in a timely manner
  • Guaranteed SLA for Intranet infrastructure
  • Reduction in resources required for release management
 
 
 
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