Improve productivity, profitability, and competitiveness.
Put our Manufacturing, Retail, and Distribution experience to work for you.

ICF Ironworks delivers the solutions and strategic direction you need to effectively manage, grow, and improve your manufacturing, retail, or distribution (MRD) businesses.

ICF Ironworks has the proven methodologies, talent, and experience to help you formulate realistic and practical strategies, execute efficiently, and deliver results-based solutions. Our lean and agile approach to tough challenges, such as increased costs throughout the supply chain, reduced or migrated consumer spending, and increased demand for efficiencies, transform adversity into competitive advantage.

• Unified branding across all digital channels
• Increased market share
• Enhanced and consistent customer experience at every touch point
• Real-time collaboration with suppliers, partners, and consumers
• Complete, 360-degree view of every customer
• Real-time business intelligence, analytics, and custom dashboards
• Improved enterprise content management
• Increased business process efficiency

About the ICF Ironworks MR&D Team

For more than 10 years, ICF Ironworks has delivered effective business strategy, practical business analysis, and improved operational performance for retail, custom manufacturing, distribution, and third-party logistics companies. Our dedicated MRD team is made up of seasoned professionals who developed their skills through years of real-world experience consulting for MRD companies or holding senior positions within the Fortune 500. Subject matter and technical experts join the MRD team as needed to support each phase of your projects.

Our MRD team has been honored to receive both the Project Management Institute (PMI) Project of the Year Award and the Information Technology Charlotte (ITC) Blue Diamond Award: Technology of the Year for our work with Family Dollar Stores. In addition, our client work has been featured in publications, such as Chain Store Age, CIO Magazine, Washington Business Journal, and Information Week.

MR&D Solutions

Customer Intimacy
The ability to deliver precisely what your customers want, when, where, and how they want it, depends on an increasingly refined understanding an individual’s interests and buying patterns. ICF Ironworks’ data-mining and analytical tools make it possible to gain a 360-degree view of your customers. We combine these tools with innovative technologies and business process models that allow you to deliver a highly personalized experience.

• One-to-one marketing and personalization
• Advanced analytics with custom, user-specific dashboards
• Manage the customer experience from acquisition through relationship-nurturing and retention
• Predict customer lifetime value (CLV) quickly and accurately
• Micro-segmenting and targeting down to the individual level
• Well-defined taxonomy and enhanced search capabilities to rapidly deliver precise results

Customer Engagement
ICF Ironworks connects you to your customers using a variety of integrated channels, including public-facing websites, mobile devices, call centers, brick-and-mortar, and social media. We have extensive experience creating, managing, and delivering interactive, multichannel technologies that build brand awareness, manage the customer journey, improve collaboration, and increase customer loyalty.

• Comprehensive digital strategy
• Unified brand experience regardless of channel entry point
• Enable and enhance customer self-service
• Personalized consumer experience
• Consistent, cross-channel information availability
• New revenue channels
• Increased brand awareness
• Improved collaboration
• Increased customer stickiness

Operational Efficiency
ICF Ironworks designs, builds, and supports innovative technologies and business process models that allow your business to quickly, efficiently, and consistently deliver a quality product at a competitive price. We engineer all of our solutions for speed and flexibility, so you are prepared to respond quickly to customer demands, market pressures, or new opportunities.

• Comprehensive IT strategy, including vision, business alignment, architecture, knowledge management, roadmap, and adoption
• Portals, Intranets, and Extranets that improve collaboration across functional, organizational, and supply chain boundaries
• Enterprise Content Management systems
• Back-office systems integration
• Call center optimization
• Lean and efficient business process models
• Reduce transaction and other friction costs
• Minimize overhead and reduce waste
• Automation

Business Intelligence and Master Data Management
When effectively managed, your structured, unstructured, and even undocumented data can become your company’s greatest asset. ICF Ironworks delivers targeted solutions to centralize, standardize, and analyze your data. Improving your access to better quality information, forecasting, and business intelligence translates into one source of the truth, informed business decisions, improved efficiency, and competitive advantage.

• Centralized information and consolidated databases for a single source of truth
• Custom dashboards built for quick interpretation of complex data
• Anticipate new opportunities, such as cross-selling and opening new markets
• Increase visibility into individual operational performance
• Optimize business processes, such as pricing and efficiency
• Identify business risk, such as fraud, customer churn, or defaults
• Global data synchronization
• Data standardization and harmonization

Technology
ICF Ironworks will transform and modernize your legacy systems. Our strategists and technical experts have extensive experience implementing, integrating, maintaining, and extending complex technologies of all types. Our teams include experts well-versed in all the major technology platforms, such as Microsoft, Oracle, and IBM, as well as open source technologies and cloud computing.

• Best-fit solutions based on business requirements – not vendor stack
• Software assessment and selection
• Align technology infrastructure to support business goals
• Practical and achievable roadmaps for future growth
• Platform consolidation to improve performance and reduce overhead and maintenance costs