ICF Ironworks delivers the solutions and strategic direction you need to effectively manage, grow, and improve your manufacturing, retail, or distribution (MRD) businesses.
ICF Ironworks has the proven methodologies, talent, and experience to help you formulate realistic and practical strategies, execute efficiently, and deliver results-based solutions. Our lean and agile approach to tough challenges, such as increased costs throughout the supply chain, reduced or migrated consumer spending, and increased demand for efficiencies, transform adversity into competitive advantage.
For more than 10 years, ICF Ironworks has delivered effective business strategy, practical business analysis, and improved operational performance for retail, custom manufacturing, distribution, and third-party logistics companies. Our dedicated MRD team is made up of seasoned professionals who developed their skills through years of real-world experience consulting for MRD companies or holding senior positions within the Fortune 500. Subject matter and technical experts join the MRD team as needed to support each phase of your projects.
Our MRD team has been honored to receive both the Project Management Institute (PMI) Project of the Year Award and the Information Technology Charlotte (ITC) Blue Diamond Award: Technology of the Year for our work with Family Dollar Stores. In addition, our client work has been featured in publications, such as Chain Store Age, CIO Magazine, Washington Business Journal, and Information Week.
Customer IntimacyThe ability to deliver precisely what your customers want, when, where, and how they want it, depends on an increasingly refined understanding an individual’s interests and buying patterns. ICF Ironworks’ data-mining and analytical tools make it possible to gain a 360-degree view of your customers. We combine these tools with innovative technologies and business process models that allow you to deliver a highly personalized experience.
Customer EngagementICF Ironworks connects you to your customers using a variety of integrated channels, including public-facing websites, mobile devices, call centers, brick-and-mortar, and social media. We have extensive experience creating, managing, and delivering interactive, multichannel technologies that build brand awareness, manage the customer journey, improve collaboration, and increase customer loyalty.
Operational EfficiencyICF Ironworks designs, builds, and supports innovative technologies and business process models that allow your business to quickly, efficiently, and consistently deliver a quality product at a competitive price. We engineer all of our solutions for speed and flexibility, so you are prepared to respond quickly to customer demands, market pressures, or new opportunities.
Business Intelligence and Master Data ManagementWhen effectively managed, your structured, unstructured, and even undocumented data can become your company’s greatest asset. ICF Ironworks delivers targeted solutions to centralize, standardize, and analyze your data. Improving your access to better quality information, forecasting, and business intelligence translates into one source of the truth, informed business decisions, improved efficiency, and competitive advantage.
TechnologyICF Ironworks will transform and modernize your legacy systems. Our strategists and technical experts have extensive experience implementing, integrating, maintaining, and extending complex technologies of all types. Our teams include experts well-versed in all the major technology platforms, such as Microsoft, Oracle, and IBM, as well as open source technologies and cloud computing.