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Improve health outcomes, support business growth, and increase competitive advantage.
Put our Healthcare experience to work for you.

ICF Ironworks is helping healthcare companies adapt and thrive in a landscape of change. As the relationships among providers, payers, consumers, employers and the government become increasingly complex, ICF Ironworks implements practical and cost-effective solutions that:

Allow consumers to proactively manage care,
Increase healthcare transparency,
Optimize product portfolios to adapt to changing market conditions,
Respond to regulatory pressures, such as the Patient Protection and Affordable Care Act (PPACA) and other healthcare reform mandates
Capitalize on new opportunities presented by Accountable Care Organizations (ACO) and Health Insurance Exchanges
Change focus from treatment to prevention, and
Control costs while improving the quality of care.

About the ICF Ironworks Healthcare Team

For more than 10 years, ICF Ironworks has served payers, providers, healthcare distributors, eHealth, and government-funded programs. Our healthcare team is staffed with only senior consultants who developed their skills through years of hands-on experience or by holding senior positions at organizations within the healthcare industry. Subject matter experts join the team to round out the skills and expertise needed to address the unique requirements for your projects.

The ICF Ironworks Healthcare team has been honored to receive the Best of Blue Award for Best Use of a Member Portal; the Blue Diamond award for Best Business Value; the Project Management Institute Project of the Year; two HMC Excellence awards; and multiple Pinnacle awards for the most effectively run programs driving the most bottom line value.

Healthcare Solutions

Beyond Regulatory Compliance
Reform mandates become a catalyst for competitive advantage when your compliance strategy is aligned with your business goals. ICF Ironworks delivers the new business models, programs, services, and technologies that keep you ahead of the competition. Our innovative solutions can help commercial health insurers:

Provide better care with less paperwork,
Improve customer satisfaction,
Improve Medical Loss Ratio (MLR) through the strategic use of technology and the implementation of operational efficiencies,
Improve communication between payers and providers, and
Optimize Accountable Care Organization (ACO) partnerships.

Harness the Power of Data with Advanced Analytics
ICF Ironworks has deep experience in enterprise data domain. With best practices in the areas of Enterprise Information Management (EIM), Business Intelligence (BI), Master Data Management (MDM), and data governance, we can ensure that your data adds to your competitive advantage. We will help you integrate data from your various data repositories, align your data needs with your business goals, create custom dashboards, and transition to an organization that makes decisions based on data.

Optimize business processes, such as pricing and efficiency
Identify business risk,such as claims fraud and membership retention risk; and
Anticipate new opportunities, such as cross-selling and opening new markets

For example, with data solutions from Ironworks, managed care plans gain insight into their claims data; get a better picture of the cost of health care; are able to track dollars spent on physicians, facilities, and pharmacies; and are able to optimize provider networks with easy access to provider quality metrics to support pay for performance.

Transformation and Modernization of Your Legacy Systems
ICF Ironworks designs, builds, and supports innovative technologies and business process models that improve information management and provide more value to your consumers. Our solutions include processes for improving claims accuracy, timeliness, fees, online payments, eligibility, discounts, and analytical reporting capabilities.

Portals, Intranets, and Extranets that improve collaboration across functional and organizational boundaries
Enterprise Content Management systems allows content creators to manage their own content
Back-office systems integration
Call center optimization

Consumerism and Customer Intimacy
The consumer is increasingly responsible for determining how healthcare dollars are spent. The better you understand each individual buyer, the better you can serve their needs and retain their business. ICF Ironworks solutions manage the consumer lifecycle from acquisition to healthcare management and from product development to customer retention strategies.

Tailoring information technology systems to support the B2C environment
Creating a consistent customer experience across channels
Increasing customer stickiness
Customer segmentation and targeting
Data mining to provide insight into individual behavior and population trends
Improving two-way communication

Engaging the Consumer
ICF Ironworks helps you connect with your constituents through a variety of integrated channels, including public-facing websites, mobile devices, and social media. We have extensive experience developing and deploying interactive technologies that provide a consistent customer experience. Consumers are empowered by access to information, support, and incentives to compare the quality and price of services, proactively manage their own care, and make healthy choices.

Comprehensive digital strategy
Online self-service, such as quoting and enrollment
Wellness trackers
Disease management tools
Community building and social support

Tele-medicine and eHealth
Tele-medicine and eHealth technologies support consumerism by enabling care to occur when and where it is needed. ICF Ironworks’ technology teams leverage store-and-forward, remote monitoring, and real-time interactive technologies to help you improve patient care and reduce costs. In addition, ICF Ironworks helps healthcare organizations identify and integrate with potential partners, adding value to group employees and their families and reducing overall healthcare spend.