Connect with your constituents, build your community, and streamline your processes.
Put our association experience to work for you.

ICF Ironworks delivers practical and sustainable solutions to the challenges facing larger professional membership organizations, trade associations, foundations, and charities. Our teams combine strategy, technology and design expertise with the real-world experience of non-profit veterans to deliver creative and cost-effective means to:

• Bring more value to your members and constituents while maintaining or reducing overhead costs
• Implement new technologies that streamline complex operations
• Enable a lean staff to manage a large volume of information across multiple channels
• Build simple-interface technology tools that volunteers can quickly learn to use
• Create and support online communities
• Increase revenue streams
• Enhance member and constituent services
• Provide quick and easy access to information resources through self-service
• Gain insight into your organization, operations, and members with centralized databases and custom dashboards

About the ICF Ironworks Association/Non-Profit Team

ICF Ironworks has been serving the non-profit and association community since our founding in 2001. We have extensive experience designing, developing and delivering solutions that address the unique needs of the industry, including fundraising, membership, journal publication, meetings management, chapter relations, advocacy, volunteer management, fund accounting, and governance.

We staff our non-profit and association service teams exclusively with experienced consultants, subject matter experts, and industry insiders. These senior consultants developed their skills through years of hands-on experience and by holding senior roles with major not-for-profit entities. Our credentials include Certified Association Executive, (CAE), Certified Project Management Professional (PMP), and active participation in the American Society of Association Executives, N-Ten, and other organizations for non-profits.

ICF Ironworks has been awarded the Gold MarCom Award for Website Home Page and honorable mentions for Website Overall and Website Creative Design for our work with non-profit and association clients.

Association/Non-Profit Solutions

Building Websites that Build Communities
An association’s website is often considered the most valuable tool in meeting the expectations of its members. Yet many associations struggle to provide a quality online experience. ICF Ironworks partners with associations and non-profits to design, develop and implement websites that deliver on your promise to your community. From defining your requirements and choosing the right content management system (CMS) to visual design and usability testing, ICF Ironworks excels in:

• Improving fundraising efforts, e-commerce, and entirely new revenue sources
• Digital marketing for products and services
• Search Engine Optimization (SEO) and increased traffic
• Enabling the right people to contribute and manage content
• Managing large amounts of content with a small staff
• Building strong and consistent branding
• User friendly design, architecture and taxonomy that create an intuitive online experience
• Easy to find and access information that is appropriate to each user
• Personalized content and communications
• Advanced analytics and measurement
• Mobile access
• Social media strategies and tools that truly build relationships

Comprehensive Digital Strategy
ICF Ironworks integrates web, mobile and social media channels into a comprehensive digital strategy and actionable roadmap that is both aligned to your organization’s mission and achievable within your constraints.

• Advanced research techniques
• Persona development, audience targeting and segmentation
• Faceted search
• Online community creation
• Improved interface design based on usability testing
• Efficient workflows for online fundraising
• Mobile solutions that adjust to various devices
• Integration with association management systems (AMS) and constituent relationship management (CRM) solutions
• Search Engine Optimization (SEO) and Marketing (SEM) programs

Communication
Connect your constituents with information, your organization, and with each other. IICF Ironworks delivers communications systems that:

• Facilitate on-going communication and support among staff, volunteers, members and other constituents
• Improve chapter relations and create a consistent brand by providing easy access to technology, shared information resources, and communication channels between chapters and with the national organization
• Maintain engagement with donors, volunteers, and members using tools such as CRM, email and social media to increase donations and improve fundraising efforts

Choose the Right Technology
Utilizing the right technology can help your organization reduce costs, simplify workflow, and increase revenue. Our technology experts have implemented and customized a wide range of out-of-the-box applications and technologies, including association and constituent relationship management systems (AMS and CRM) and other industry-specific software, in addition to enterprise platforms, content management systems (CMS), and portals. We also develop completely custom applications and understand the advantages cloud computing can offer.

Because ICF Ironworks is not wedded to any one technology, provider or vendor, we offer impartial insight into the best solution for your needs and ensure that you get the most value from your technology investment.

• IT Strategy and Roadmaps
  Ensure that your infrastructure and applications are optimized to support your long-term goals and growth strategy
• Software and Technology Selection Assistance
  Technology is our business. Our diverse experts will assist you with defining the right requirements, understanding your options, and kicking the tires to ensure that your technology choices are the best fit for your unique needs.
• Implementation, Integration and Customization
  ICF Ironworks has successfully designed, developed, and deployed hundreds of technology solutions. We have the skills and experience to deliver practical and cost-effective solutions to your most complex challenges.
• Modernization of Legacy Systems
  Your legacy systems were not designed to support modern requirements for speed, integration and functionality. Should you continue to pour resources into these potentially expensive and problematic systems, replace or modernize? Ironworks can help you make sense of your options, build a strong business case, and design and implement your solution.
• Maintenance and Support
  Without regular updates, enhancements, debugging and other routine maintenance, your applications could see a reduction in performance, capacity, and availability. Outsourcing maintenance to our dedicated support teams of senior level developers provides optimal performance without the costs associated with in-house support.

Put Your Data to Work
Your data could be providing valuable and actionable insight into improving business processes, identifying risk, anticipating new opportunities, and understanding your members as individuals and as a community. ICF Ironworks has extensive experience with knowledge management, business intelligence and data integration. We regularly:

• Consolidate database applications, including cloud-based SaaS applications, for comprehensive reporting using data warehouses or linkage technology
• Organize volumes of information and streamline mining of content and data for accurate and clear reporting
• Build custom dashboards and business scorecards to deliver real-time insight
• Centralized your data repository to avoid duplicate content and create a “single source of truth”
• Develop automated processes for delivering timely information

Business Process Improvement
If you find yourself saying that there’s got to be a better way – ICF Ironworks can help. Our strategic consultants are expert in creating efficient business models that redefine your operational processes. Because we work with non-profit, commercial and government organizations, we supply a fresh perspective on innovation.

• Develop new revenue opportunities
• Reduce operating costs
• Consolidate your infrastructure
• Automate routine processes

Association Leaders

Our Association Practice lead, Rick Johnston, is a Certified Association Executive (CAE) with over 25 years of management experience in not-for-profit organizations. He is regarded as an expert in Internet Strategy & Innovation. His in-depth knowledge and hands-on experience with almost every major area of association operations ensures that your technology partner truly understands your business needs. Rick is a frequent speaker at association conferences and active on the social front (Twitter: @rjohnston)